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Member since January 7, 2021

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A capable mechanical engineer who has considerable expertise in the assembly, operation and maintenance of mechanical equipment, agricultural machinery, automotive industry, Renewable Energy, Customers Relationship Management all over Africa. I have a very good comprehensive understanding of Salesforce, Business Intelligence tools and also have an effective communication skill problem finding and solving abilities. I have worked with different nationalities and I am willing to be relocated any time for more experience in the field .I am keen to work in a stimulating environment where I can apply and enhance my knowledge, skills to serve the firm to the best of my efforts.


Technical Services Specialist

  •  Feb 2015 - Jan 2021

- Working closely with Parts Sales, Marketing and Service within Aftersales division to offer relevant training to help improve dealers’ parts and service absorption.

- Leading corporate dealer parts and service business training strategy.
Process inquiries related to product performance, reliability, product features, service administration, product training and warranty.

- Structure responses in Salesforce (a technical information web database) consistent with defined standards governing incident content, quality and structure. Responsible for Salesforce Africa and conducting internal training for Sales & Marketing, Aftersales users. In charge of building dashboard and reports for the day to day analysis on this specifics department to always track work progress.

- Use existing tools (Salesforce, Tech connect, Contact Management System, Knowledge, Technical Publications, etc.) to research technical solutions when said solutions are known.

- Technical service support / Technical Trainer for the French Speaking African countries on Massey Ferguson Tractors.

- Working on the Logistic side in the AGCO Warehouse in Johannesburg when required.

- Answer technical inquiries, build knowledge, and communicate with Product Performance, production plant visits, engineering centre visits, and occasional visits to dealers, customers, and tradeshows


Bachelor Degree in Mechanical Engineering

  •  Jan 2011 - Apr 2015


  •  Dec 2019 - Jan 2021

This path is for aspiring analysts and BI professionals looking to master a powerful stack of self-service business intelligence tools, including Excel, Power BI, MySQL and Tableau