Experience
Senior Officer
Worked on SAP tools like MAXIM, SIEBEL, WAS, ONDB and MICA.
EMPTOR, FLEXCAB, MICA and XD FAST resolve queries.
Troubleshooting for work orders for all Telecom products like Broadband, PSTN and Prepaid /Post-paid Mobile services.
Changing the platform of the customer’s services from SIEBEL to LEGACY
Senior Associate
Working on salesforce Sales Console where the request is received in form of cases for new network configuration for Platinum clients.